Before you add that jacket to your cart, here’s everything you need to know. No confusing legal chatter. Just straight-up facts to keep things fair for both of us.

Who We Are

Jacket Universe
3122 Zephyr Glen Way
Houston, Texas 77089
United States

Phone: +44 7746 510190
Email: contact@jacketuniverse.com

What You Agree to By Using Our Site

  • You’ll provide real info when ordering — no fake names, wrong addresses, or sketchy payment details.
  • Don’t copy our stuff — photos, product designs, or text. All content is protected.
  • Don’t use our site for anything shady or illegal.

We can update these terms anytime. If you keep using the site after changes, that means you accept the new terms.

Orders, Shipping & Delivery

We offer worldwide free shipping via FedEx, DHL, and UPS — except for Israel and South Korea.

Order Cut-off Time: 2:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)

Handling Time: 5–6 business days (Monday to Friday)

Transit Time: 5–6 business days (Monday to Friday) via FedEx, DHL, and UPS

Total Delivery Time: 10–12 business days

Once we ship your order, you’ll get a tracking number to follow its journey. If there’s a delay, we’ll let you know.

Returns & Exchanges

You’ve got 30 days from delivery to return or exchange your jacket. It must be in original condition — unworn, unwashed, and with tags still attached.

You cover the return shipping unless we made a mistake. Then it’s on us. Need help? Just email us — we’ll handle it fast.

Payment & Security

We accept the usual suspects:

  • ✔ Visa
  • ✔ MasterCard
  • ✔ PayPal

All payments are processed through secure, encrypted systems. We never store your card details without permission. Your information stays safe — always.

Currency

All prices are shown in U.S. Dollars (USD $). If you’re shopping from outside the U.S., your total will automatically convert to your local currency at checkout using current exchange rates.

Note: Some banks or providers may charge a small currency conversion fee. Please check with your provider if unsure.

Legal Stuff

These terms are governed by U.S. law. Any legal disputes will be handled in Texas courts. We prefer resolving things through a friendly conversation before getting lawyers involved.

Your Account

If you create an account with us, you’re responsible for keeping your login info safe. Don’t share your password or use someone else’s account.

Remote Locations

If you live in a remote area, we may charge a bit extra for shipping due to higher delivery costs. If you have an alternate address that’s easier to reach, let us know — we’ll try to accommodate.

Updates to These Terms

We may update these terms from time to time. The latest version will always be posted here. Continued use of the site means you accept any changes.

Need Help?

We’re real people behind this brand. Got a question or something doesn’t make sense?

Contact

Address: 3122 Zephyr Glen Way, Houston, Texas 77089, United States

Contact Us: https://jacketuniverse.com/contact-us/

Phone: +44 7746 510190

Email: contact@jacketuniverse.com

We’re here to help — no robots, no runaround.