At Jacket Universe, your trust means everything to us. You’re not just placing an order — you’re sharing your name, your time, and a bit of yourself. We respect that. And we protect it.

Who We Are

We’re Jacket Universe, based in Houston, Texas. You can find us at:

When you visit our site or make a purchase, we treat your privacy like we’d want ours treated — with care, clarity, and honesty.

What We Collect — and Why

We don’t ask for much. Just what’s necessary to get your jacket to your door, offer better service, and keep things secure.

  • Name, address, phone, and email – so we know who you are and where to send your order.
  • Payment info – processed through secure gateways. We never store your card details.
  • Device data – IP address, browser type, how you interact with our site.
  • Cookies – these help remember your cart, suggest styles, and make the site faster.

That’s it. No weird surveillance. No shady stuff.

How We Use Your Info

  • We use your details to get your order packed and sent without delay.
  • Questions? Returns? We’ve got your back — your info helps us help you faster.
  • Want updates or exclusive deals? If you’ve opted in, we’ll send them your way.
  • Sometimes things break — your data helps us figure out what and fix it.
  • Safety matters. Your information helps us stop fraud before it even starts.

Cookies — The Good Kind

Cookies aren’t there to follow you around. They’re there to save your cart, speed things up, and recommend jackets you might like. You can block them in your browser if you want — but some features might not work as well.

Who Sees Your Info?

We don’t sell your data. We never will. We only share it when it’s absolutely necessary:

  • Payment providers get the info they need to process your order securely.
  • Shipping partners receive just enough to make sure your jacket lands at your door.
  • We use analytics tools to understand what’s clicking with customers — and what’s not.
  • If the law ever comes knocking, we’ll share what’s required. Nothing more.

That’s it. No selling. No third-party nonsense.

How Long We Keep Your Info

We hold on to your data only for as long as we need to — to complete your order, for customer service, or for record-keeping. Want it deleted? No problem. Just send us a message at contact@jacketuniverse.com and we’ll sort it out fast.

Your Rights

You’re in charge here. Simple as that.

  • Curious about what info we’ve stored? Just ask — we’ll show you.
  • Need to fix or update something? No problem. Tell us what needs changing.
  • Not into marketing emails? One click, and they’re gone.
  • Prefer fewer cookies? Your browser settings let you take care of that anytime.

How We Keep Your Data Safe

We use SSL encryption from the second you visit to the moment you check out. Payments go through trusted, secure gateways only.

Your card info? We don’t keep it. Ever.

We stay updated. We check for issues. We fix them fast.

You focus on finding the jacket. We’ll handle the safety part.

Got Questions?

We’re here. Always happy to help.

Address: 3122 Zephyr Glen Way, Houston, Texas 77089, United States

Contact Us: https://jacketuniverse.com/contact-us/

Phone: +44 7746 510190

Email: contact@jacketuniverse.com

We’re here to help — no robots, no runaround.