How long will it take for my order to arrive?
Once you’ve placed your order, it will be processed within 5-7 business days after you get the confirmation email. After that, it’ll be shipped, and you’ll receive a tracking code to monitor your order. Typically, your jacket should reach you within 12-15 business days. We do offer expedited delivery, but it comes at an extra cost.
Which countries do you ship to?
We ship to every country worldwide, except for a few that are restricted due to legal reasons (OFAC countries). Additionally, we don’t ship to Israel.
Are customs, tax, and duty included in free shipping?
No, our orders are shipped Delivery Duty Unpaid (DDU), meaning customs or import duties are not included in the prices. Any charges associated with your parcel must be paid by you upon receipt. Customs policies and import duties vary from country to country, so it’s a good idea to check with your local customs office beforehand.
Can you ship to APO/FPO addresses or PO Boxes?
Unfortunately, we cannot ship to APO, FPO, or PO box addresses. Additionally, for security purposes, a signature is required upon delivery.
How do I track my package?
Once your order is dispatched, you’ll receive an email notification with the courier tracking number. You can also track your order status anytime by visiting the “Track Your Order” page on our website.
Can I change the shipping address after placing my order?
If your order hasn’t been shipped yet, you can contact us via email to update the address. However, if it’s already shipped, you’ll need to reach out to the courier company with your tracking information to request a change.
What should I do if my order hasn’t arrived?
You can check the status of your order on the “Track Your Order” page. If it hasn’t arrived by the estimated delivery date, please contact us at info@jacketuniverse.com for assistance.
How long does it take for custom orders to be delivered?
We aim to ship custom orders within 2-3 weeks. However, since each order is unique, delivery times may vary. If you have a specific deadline, please inform your design consultant.